Help & guides

Support

Setup guides for Strava, sensors and recording, answers to common questions, and a direct line to the developer.

Guides // 01

Getting set up

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Upload rides with one tap, or automatically when you finish.

checkSettings → Strava → Connect, then allow Cadenza on Strava's page

checkLeave "Upload your activities" ticked; Cadenza needs it

checkTurn on "Upload rides automatically" if you like

checkAny saved ride can also be uploaded from the Rides list

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Pair each sensor once; it reconnects whenever you open Cadenza.

checkWake the sensor: spin the cranks or wheel, or wear the strap

checkTap its pill on the ride screen (Cadence, Power or Heart rate)

checkA power meter that reports cadence covers both: pair it once

checkFor a speed sensor, tap the button beside SPEED and set your wheel size in Settings

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Keep long rides recording with the screen off.

checkAllow location while using the app when asked

checkSet Cadenza's battery use to "Unrestricted" (Android settings → Apps → Cadenza)

checkSome phones (Xiaomi, Samsung, Huawei) also need it allowed to run in the background

checkThe compass for the map only runs while the map is on screen

Questions // 02

Why isn't cadence showing on my Strava activity?expand_more

Does Cadenza keep recording when the screen is off?expand_more

Can I get my rides without Strava?expand_more

Which sensors work?expand_more

Contact // 03

Email the developer directly. Every message is read by the person who builds the app and rides with it.

It helps to include

checkYour phone model and Android version

checkWhich sensors you use, if it's about sensors

checkWhat you did, what you expected, and what happened

checkA ride's .FIT file, shared from the Rides list, if it's about a recording